I forgot to include the punchline in last night's post.
My head spinning with visions of CPT codes, diagnosis codes, claim forms, and murder plots, I told Seth he would have to take these claims to EAP which is a whole different process including a whole different set of information. I would do it myself, except that the EAP office is an hour away from MY office and only feet from his office.
Yesterday, my beloved husband went over to the EAP office for me, armed with copies of all our invoices and claim forms. He had a lovely conversation with the EAP representative, who was extremely helpful but could not process the claims for him. Why?
Oh, see, according to the lovely woman at EAP, the CPT code on these invoices is a - wait for it - medical procedure code. Since it's not a mental health procedure code, it doesn't need preapproval from EAP, so there's nothing to be done on the EAP side. This is, apparently, something the medical side gets wrong. Often.
She called over to the medical claims department and explained that she was sending back these claims and that they needed to be processed and approved. Needless to say, I'm not holding my breath.